Effective Date: June 4, 2026
Welcome to the website of Front Street Optometry ("Front Street Optometry", "we", "us", or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website located at https://frontstreetoptometry.com/ (the "Website").
By accessing or using this Website, you agree to be bound by these Terms. If you do not agree with these Terms, please discontinue use of the Website.
Purpose of This Website
This Website is intended to provide general information regarding:
- Front Street Optometry and its services;
- Eye health and vision care;
- Clinic locations and contact information;
- Appointment scheduling;
- Patient resources; and
- Other information relating to our optometry practice
The Website is provided for informational and educational purposes only and is not intended to replace professional healthcare advice, diagnosis, or treatment.
No Medical Advice
Information provided on this Website is not medical advice and should not be relied upon as a substitute for consultation with a qualified healthcare professional.
Content on this Website may include articles, blog posts, educational resources, videos, newsletters, or other informational materials. Such content is intended only to provide general information about eye health and vision care.
You should always seek the advice of an optometrist, physician, or other qualified healthcare provider regarding any medical condition or treatment decision.
Never disregard professional medical advice or delay seeking care because of information obtained through this Website.
No Optometrist-Patient Relationship
Your use of this Website does not create an optometrist-patient relationship between you and Front Street Optometry or any of its optometrists.
Submitting an inquiry, sending an email, requesting information, or booking an appointment through the Website does not establish a professional healthcare relationship.
An optometrist-patient relationship is formed only after professional services are agreed to and provided in accordance with applicable laws and professional standards.
Emergency Situations
This Website is not monitored for medical emergencies.
Do not use this Website, contact forms, email communications, or online appointment requests for urgent or emergency eye care needs.
If you are experiencing a medical emergency, sudden vision loss, eye trauma, severe eye pain, symptoms of retinal detachment, or another urgent medical condition, call 911 or seek immediate medical attention.
Appointment Booking
The Website may provide access to online appointment booking services.
By submitting an appointment request or booking through the Website, you acknowledge that:
- Appointment availability is subject to confirmation;
- Submitted information must be accurate and complete;
- Appointment requests may be modified or cancelled by the clinic if necessary;
- Additional information may be required before an appointment can be confirmed.
Front Street Optometry reserves the right to refuse or cancel appointment requests where appropriate, including where operational, clinical, regulatory, or safety considerations require it.
By submitting an appointment request through the Website, you acknowledge that any personal information provided will be collected, used, and disclosed in accordance with our Privacy Policy.
Accuracy of Website Information
We make reasonable efforts to ensure that information on the Website is accurate and current.
However, we do not warrant that all Website content will always be complete, accurate, current, or free from errors.
Services, fees, hours of operation, providers, products, and policies may change without notice.
Users should contact the clinic directly to verify any information that is important to their healthcare decisions.
Intellectual Property
Unless otherwise indicated, all content on this Website is owned by or licensed to Front Street Optometry and is protected by Canadian copyright, trademark, and intellectual property laws.
This includes:
- Text;
- Graphics;
- Logos;
- Photographs;
- Videos;
- Educational resources;
- Website design elements; and
- Other Website content.
You may access and use Website content solely for personal, non-commercial purposes.
You may not reproduce, copy, distribute, publish, modify, sell, or otherwise exploit Website content without our prior written consent.
Acceptable Use
You agree not to:
- Use the Website in violation of any law or regulation;
- Attempt unauthorized access to Website systems or data;
- Upload malicious software or harmful code;
- Interfere with Website operation or security;
- Submit false, misleading, or fraudulent information;
- Use the Website in a manner that could damage the reputation or operations of Front Street Optometry.
We reserve the right to restrict or terminate access to users who violate these Terms.
User Communications
Any information submitted through contact forms, email communications, appointment requests, surveys, reviews, or similar channels must be accurate and lawful.
Users must not submit content that is:
- Defamatory;
- Harassing;
- Fraudulent;
- Misleading;
- Infringing on the rights of others; or
- Otherwise unlawful.
Front Street Optometry reserves the right to remove or disregard inappropriate communications where permitted by law.
Personal information and personal health information will be handled in accordance with our Privacy Policy and applicable privacy legislation.
Third-Party Websites
The Website may contain links to third-party websites or services for informational purposes.
Front Street Optometry does not control and is not responsible for the content, availability, security, privacy practices, products, services, or information provided by third parties.
The inclusion of a link does not constitute endorsement of any third-party website or organization.
Users access third-party websites at their own risk.
Privacy
Front Street Optometry is committed to protecting personal information and personal health information.
Information collected through the Website is handled in accordance with applicable privacy laws, including:
- The Personal Health Information Protection Act, 2004 (Ontario) ("PHIPA");
- The Personal Information Protection and Electronic Documents Act ("PIPEDA"), where applicable; and
- Other applicable privacy legislation.
Please review our
Privacy Policy for detailed information regarding how personal information is collected, used, disclosed, retained, and protected.
Electronic Communications and CASL
Where you voluntarily provide your contact information, Front Street Optometry may communicate with you regarding:
- Appointment scheduling and reminders;
- Administrative matters;
- Clinic services;
- Patient care communications; and
- Other communications permitted by law.
Commercial electronic messages will be sent in accordance with Canada's Anti-Spam Legislation (CASL), where applicable.
You may unsubscribe from marketing communications at any time.
Accessibility
Front Street Optometry is committed to providing accessible services and digital experiences in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
If you experience difficulty accessing Website content, please contact us so that we may provide assistance and alternative formats where appropriate.
Website Availability
Although we make reasonable efforts to maintain Website availability, we do not guarantee uninterrupted access.
The Website is provided on an "as available" basis.
We do not warrant that:
- The Website will always be available;
- Access will be uninterrupted;
- Errors will be corrected immediately; or
- The Website will be free from viruses, malware, or other harmful components.
Users are responsible for maintaining appropriate security protections on their own devices and systems.
Limitation of Liability
To the fullest extent permitted by applicable law, Front Street Optometry, its owners, optometrists, employees, contractors, and representatives shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or relating to:
- Use of the Website;
- Reliance on Website content;
- Inability to access the Website;
- Technical failures or interruptions;
- Unauthorized access to Website systems;
- Third-party websites or services; or
- Errors or omissions in Website content.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
Indemnity
You agree to indemnify and hold harmless Front Street Optometry and its owners, optometrists, employees, contractors, and representatives from claims, liabilities, losses, damages, costs, and expenses arising from:
- Your misuse of the Website;
- Your breach of these Terms; or
- Your violation of any applicable law or third-party rights.
Changes to These Terms
Front Street Optometry may update these Terms from time to time.
Updated versions will be posted on this Website together with a revised effective date.
Continued use of the Website following the posting of revised Terms constitutes acceptance of those changes.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
Any dispute arising from these Terms or the use of the Website shall be subject to the exclusive jurisdiction of the courts of Ontario.
Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect.
Entire Agreement
These Terms, together with any policies referenced herein, including our Privacy Policy, constitute the entire agreement between you and Front Street Optometry regarding your use of the Website.
